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1.
next library leadership by
  • Hernon, Peter []
  • Powell, Ronald R. Young, Arthur P
Edition:
Material type: Text Text; Format: large print ; Nature of contents: biography; Literary form: Not fiction ; Audience: Juvenile;
Publication details: Westport Libraries Unlimited 2003
Availability: Items available for loan: University Library (1)Call number: 025.1 HER.

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2.
Delivering satisfaction and service quality:a customer-based approach for libraries by
  • Hernon, Peter []
  • Whitman, John.R
Edition:
Material type: Text Text; Format: large print ; Nature of contents: biography; Literary form: Not fiction ; Audience: Juvenile;
Publication details: New Delhi Indiana Publishing House 2009
Availability: Items available for loan: University Library (1)Call number: 025.5 HER.

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University Library
Cochin University of Science and Technology
Kochi-682 022, Kerala, India