000 00544nam a22001697a 4500
005 20151215125605.0
008 091205t xxu||||| |||| 00| 0 eng d
082 _a352.630 94
_bPOL
100 _aPollitt, Christopher
_eEditor
_914986
245 _aQuality improvement in European public services
_bConcepts,cases and commentary
300 _axi, 190p.
653 _aQuality improvement
_aPublic service-European
700 _aBouckaert, Geert
_914985
942 _cBK
260 _c1995
_aLondon
_bSage publications
020 _a0803974647
999 _c107224
_d107224