000			00460nam a22001577a 4500
005			20151215125625.0
008			100113t xxu||||| |||| 00| 0 eng d
020			_a007462248x
082			_a658.312 5 _bMOD
100			_aBhupendra, Kumar _915364
245			_aPerformance _b a managers challenge
260			_bTata McGraw Hill _c1995 _aNew Delhi
300			_axvii,144p.
653			_aMeasures -Business Pertormance and customer satisfaction
942			_cBK
999			_c107847 _d107847