000 00545nam a22001817a 4500
005 20151215125913.0
008 100203t xxu||||| |||| 00| 0 eng d
082 _a658.812
_bKUM
100 _aKumar, Alok
_916202
245 _aCustomer relationship management
_bConcepts and application
300 _axviii, 350p.
653 _aCustomer relationship management
_aCustmor research
700 _aSinha, Chhabi
_916200
700 _aSharma, Rakesh
_916201
942 _cBK
260 _aNew Delhi
_bBiztantra
_c2007
020 _a9788177226225
999 _c110351
_d110351