| 000 | 00353nam a22001337a 4500 | ||
|---|---|---|---|
| 005 | 20151215130029.0 | ||
| 008 | 100224t xxu||||| |||| 00| 0 eng d | ||
| 082 |
_a658.812 _bKAT |
||
| 100 |
_aKatz, Bernard _916769 |
||
| 245 | _aHow to turn customer service into customer sales | ||
| 260 |
_aNew Delhi _bJaico _c2004 |
||
| 300 | _a168p. | ||
| 942 | _cBK | ||
| 999 |
_c111216 _d111216 |
||