000 00306nam a22001217a 4500
005 20151215130205.0
008 100330t xxu||||| |||| 00| 0 eng d
100 _aBalachandran, S.
_915527
245 _aCustomer-Driven Services Management
300 _a304p.
942 _cBB
260 _bResponse
_c2004
999 _c112894
_d112894