000 00292nam a22001217a 4500
005 20151215130205.0
008 100330t xxu||||| |||| 00| 0 eng d
100 _aSeth, Rakesh
_917820
245 _aCreating Customer Delight
300 _a154p.
942 _cBB
260 _bResponse
_c2005
999 _c112896
_d112896