000 00310nam a22001217a 4500
005 20151215130207.0
008 100330t xxu||||| |||| 00| 0 eng d
100 _aMetters, Richard
_917844
245 _aSuccessful Service operations Management
300 _a374p.
942 _cBB
260 _bThomson
_c2004
999 _c112940
_d112940