000 00421nam a22001577a 4500
005 20151215130355.0
008 110113t xxu||||| |||| 00| 0 eng d
020 _a9788122427998
082 _a658.812
_bHAY
100 _aHages, Bob E
_921040
245 _aMeasuring Customer Satisfaction and Loyalty
260 _aUSA
_bASQ Quality
_c2010
300 _axvii,287p.
653 _aCusstomer satisfaction
942 _cBK
999 _c115770
_d115770