| 000 | 00490nam a22001577a 4500 | ||
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| 005 | 20151215130415.0 | ||
| 008 | 120626t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788120339835 | ||
| 082 |
_a658.834 5 _bBIS |
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| 100 |
_aBiswas, Supriya _923030 |
||
| 245 |
_aRelationship marketing _bconcepts, theories and cases |
||
| 260 |
_aNew Delhi _bPHI learning _c2011 |
||
| 300 | _axvii, 406p | ||
| 653 |
_aMarketing _aCustomer relationship management _aCross selling _aUp selling |
||
| 942 | _cBB | ||
| 999 |
_c116320 _d116320 |
||