| 000 | 00659cam a22001934a 4500 | ||
|---|---|---|---|
| 005 | 20151215130453.0 | ||
| 008 | 010829s2001 maua b 001 0 eng | ||
| 020 | _a1578516994 (alk. paper) | ||
| 082 | 0 | 0 |
_a658.812 _bHBR |
| 245 | 0 | 0 | _aHarvard business review on customer relationship management. |
| 260 |
_aBoston : _bHarvard Business School Press, _c2001. |
||
| 300 |
_avii, 192 p. : _bill. ; _c21 cm. |
||
| 490 | 1 | _aA Harvard business review paperback | |
| 653 | _aCRM | ||
| 653 | _aCustomer relationship management | ||
| 710 | 2 |
_aHarvard Business School. _bPress. _923939 |
|
| 942 | _cBK | ||
| 830 | 0 |
_aHarvard business review paperback series. _923938 |
|
| 999 |
_c116962 _d116962 |
||