| 000 | 00442nam a22001577a 4500 | ||
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| 005 | 20151215130514.0 | ||
| 008 | 150115t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9788132113409 | ||
| 082 |
_a658.812 _bKUM |
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| 100 |
_aKumar, V _924553 |
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| 245 |
_aProfitable customer engagement _bconcept,metrics, and strategies |
||
| 260 |
_aNewDelhi _bSage _c2013 |
||
| 300 | _a311p. | ||
| 653 |
_acustomer--profit _aprofit--customer |
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| 942 | _cBK | ||
| 999 |
_c117368 _d117368 |
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