000 00475nam a22001697a 4500
005 20151215130515.0
008 150128t xxu||||| |||| 00| 0 eng d
020 _a9789339204471
082 _a658
_bFIT
100 _aFitzsimmons, James A
_924562
245 _aService management
_coperations,strategy,information technology
250 _a7th ed.
260 _aNewDelhi
_bMcGraw Hill Education
_c2014
300 _a541p.
653 _amanagement--service
942 _cBK
999 _c117379
_d117379