000 00452nam a22001577a 4500
005 20160820112407.0
008 090827t xxu||||| |||| 00| 0 eng d
082 _a65
_bHAG
100 _aHagen,Jack
_91452
245 _aManagement of quality
_bstrategies to improve quality and the bottom line
300 _ax,163p.
653 _amanagement
_aquality
942 _cBK
260 _aNew Delhi
_bOxford University Press
_c1997
020 _a0195642813
999 _c169358
_d169358