000 00445nam a22001457a 4500
005 20160820112734.0
008 100308t xxu||||| |||| 00| 0 eng d
082 _a659.113.25
_bDUT
100 _aDutka,Alan
_98135
245 _aAMA handbook for customer satisfaction
_bcomplete guide to research planning & implementation
300 _aviii,231p.
653 _acustomer satisfaction
942 _cBK
260 _aIllinois
_bNTC Business
_c1994
999 _c175596
_d175596