| 000 | 00640nam a22001817a 4500 | ||
|---|---|---|---|
| 005 | 20220519145239.0 | ||
| 008 | 100330t xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9789812542441 | ||
| 082 |
_a658.403 4 _bMET |
||
| 100 |
_aMetters, Richard _917844 |
||
| 245 | _aSuccessful service operations management | ||
| 260 |
_bThomson _c2004 _aChennai |
||
| 300 | _axix,374p. | ||
| 653 |
_aFormulating strategy _aImplementing strategy: desiging the delivery system _aManaging capacity: matching supply and demand _aOperating the system: tools for managing services |
||
| 700 | _aKing-Metters, Kathryn | ||
| 700 | _aPullman, Madeleine | ||
| 942 | _cBB | ||
| 999 |
_c324305 _d324305 |
||