| 000 | 00496nam a22001817a 4500 | ||
|---|---|---|---|
| 005 | 20220519150921.0 | ||
| 008 | 161219b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0-7619-9372-X | ||
| 082 |
_a658.812 095 4 _bBAL;1 |
||
| 100 |
_aBalachandran ,S _915527 |
||
| 245 | _aCustomer-driven services management | ||
| 260 |
_aNew Delhi _bResponse books _c1999 |
||
| 300 | _a333p. | ||
| 653 | _aManaging information | ||
| 653 | _aMarketing of services | ||
| 653 | _aKnowing the customer | ||
| 942 | _cBK | ||
| 999 |
_c329293 _d329293 |
||