| 000 | 00615nam a2200241 a 4500 | ||
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| 001 | adlib96000001 | ||
| 003 | ViArRB | ||
| 005 | 20151026132103.0 | ||
| 008 | 960221s1955 dcuabcdjdbkoqu001 0deng d | ||
| 020 | _a0-324-13556-4 | ||
| 022 | _a | ||
| 040 | _aAdlib | ||
| 082 | _a658.818 | ||
| 245 | _aSuccessful service operations management | ||
| 250 | _a | ||
| 260 |
_aCanada _bSouth-Western _c2003 |
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| 300 |
_axx, 374p. _cincludes CD ROM |
||
| 500 | _a | ||
| 100 |
_aMetters, Richard _e |
||
| 700 |
_aKing-Metters, Kathryn _aPullman, Madeleine |
||
| 942 | _cBK | ||
| 653 | _aCustomer service- Management | ||
| 999 |
_c41411 _d41411 |
||