| 000 | 00550 a2200181 4500 | ||
|---|---|---|---|
| 005 | 20151026133221.0 | ||
| 008 | 131206b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9780415578042 | ||
| 080 |
_a338.488 _bNOE |
||
| 100 | _aNoe, Francis P | ||
| 245 |
_aTourist customer service satisfaction _ban encounter approach _cFrancis P Noe, Mozeffer Uysel and Vincent P Magnini |
||
| 260 |
_bRoutledge _c2012 _aLondon |
||
| 300 | _aix, 193p. | ||
| 653 | _aTourist management | ||
| 653 | _aHospitality industry | ||
| 653 | _aCustomer service | ||
| 942 | _cBK | ||
| 999 |
_c65490 _d65490 |
||