000 00424nam a22001577a 4500
005 20151215124958.0
008 091006t xxu||||| |||| 00| 0 eng d
082 _a658.401
_bROS
100 _aRoss, Joel E.
_93380
245 _aTotal quality management
_btext, cases and readings
250 _a2nd ed.
300 _a465p.
942 _cBK
260 _aNew Delhi
_bVanity books international
_c1995
020 _a8175140127
999 _c95325
_d95325