| 000 | 00436nam a22001577a 4500 | ||
|---|---|---|---|
| 005 | 20151215125015.0 | ||
| 008 | 091014t xxu||||| |||| 00| 0 eng d | ||
| 082 |
_a658.812 _bKES |
||
| 100 |
_aKessler, Sheila _93499 |
||
| 245 |
_aMeasuring and managing customer satisfaction _bgoing for the gold |
||
| 300 | _a228p. | ||
| 653 | _aCustomer satisfaction | ||
| 942 | _cBK | ||
| 260 |
_aBangalore _bWheeler _c1996 |
||
| 020 | _a8175441291 | ||
| 999 |
_c95828 _d95828 |
||