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| 005 | 20151215125136.0 | ||
| 008 | 960221s1955 dcuabcdjdbkoqu001 0deng d | ||
| 082 |
_a658.807 1 _bSPE |
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| 100 |
_aSpector, Robert _96760 |
||
| 245 |
_aThe nordstrom way _bthe inside story of America's # 1 customer service company |
||
| 300 | _axii, 244p. | ||
| 653 | _acustomer service - United States | ||
| 653 | _aDevelopment stores | ||
| 700 |
_aMcCarthy, Patrick D _96759 |
||
| 942 | _cBK | ||
| 260 |
_aNew York _bJohn Wiley & Sons _c1995 |
||
| 500 | _aIncludes index | ||
| 020 | _a0471584967 | ||
| 003 | ViArRB | ||
| 999 |
_c98058 _d98058 |
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