000 00435cam a2200157 4500
005 20151215125147.0
008 720417s1972 nyu b 000 0 eng
082 0 0 _a658.812
_bGAN
100 _aGannon, Thomas A.
_eEditor
_97296
245 0 0 _aProduct service management
300 _a169p.
653 _aProduct service management
942 _cBK
260 _aNew York
_bAmerican Management Association
_c1972
020 _a0814452760
999 _c98437
_d98437