Service operations management
Johnston, Robert
Service operations management improving service delivery - 2nd ed. - New Delhi Pearson 2008 - 516p.
9788131715208
management--service management--operations
658.403 4 / JOH
Service operations management improving service delivery - 2nd ed. - New Delhi Pearson 2008 - 516p.
9788131715208
management--service management--operations
658.403 4 / JOH