Service operations management (Record no. 117466)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00483nam a22001697a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20151215130520.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150224b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788131715208 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.403 4 |
| Item number | JOH |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Johnston, Robert |
| 9 (RLIN) | 24531 |
| 245 ## - TITLE STATEMENT | |
| Title | Service operations management |
| Remainder of title | improving service delivery |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 2nd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New Delhi |
| Name of publisher, distributor, etc. | Pearson |
| Date of publication, distribution, etc. | 2008 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 516p. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | management--service |
| -- | management--operations |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book Bank |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type | Copy number |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | School of Management Studies | School of Management Studies | 02/24/2015 | 658.403 4 JOH | SMSBB1141 | 02/24/2015 | 02/24/2015 | Book Bank | |||||||
| Dewey Decimal Classification | School of Management Studies | School of Management Studies | 02/24/2015 | 658.403 4 JOH;1 | SMSBB1142 | 02/24/2015 | 02/24/2015 | Book Bank | 1 | ||||||
| Dewey Decimal Classification | School of Management Studies | School of Management Studies | 02/24/2015 | 658.403 4 JOH;2 | SMSBB1143 | 02/24/2015 | 02/24/2015 | Book Bank | 2 | ||||||
| Dewey Decimal Classification | School of Management Studies | School of Management Studies | 02/24/2015 | 658.403 4 JOH;3 | SMSBB1144 | 02/24/2015 | 02/24/2015 | Book Bank | 3 | ||||||
| Dewey Decimal Classification | School of Management Studies | School of Management Studies | 02/24/2015 | 658.403 4 JOH;4 | SMSBB1145 | 02/24/2015 | 02/24/2015 | Book Bank | 4 |