The nordstrom way

Spector, Robert

The nordstrom way the inside story of America's # 1 customer service company - New York John Wiley & Sons 1995 - xii, 244p.

Includes index

0471584967

customer service - United States Development stores

658.807 1 / SPE

University Library
Cochin University of Science and Technology
Kochi-682 022, Kerala, India