Managing the guest experience in hospitality
Ford, Robert C.
Managing the guest experience in hospitality - Albany, NY : Delmar/Thomson Learning, 2000. - xxiv, 432 p ill. ; 24 cm.
0766814157
Hospitality- Guest
338.479 1 / FOR
Managing the guest experience in hospitality - Albany, NY : Delmar/Thomson Learning, 2000. - xxiv, 432 p ill. ; 24 cm.
0766814157
Hospitality- Guest
338.479 1 / FOR