Managing the guest experience in hospitality (Record no. 328079)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00498cam a22001694a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220519150450.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 990928s2000 nyua b 001 0 eng |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 338.479 1 |
| Item number | FOR |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0766814157 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Ford, Robert C. |
| 9 (RLIN) | 23468 |
| 245 10 - TITLE STATEMENT | |
| Title | Managing the guest experience in hospitality |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Albany, NY : |
| Name of publisher, distributor, etc. | Delmar/Thomson Learning, |
| Date of publication, distribution, etc. | 2000. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiv, 432 p |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Hospitality- Guest |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Heaton, Cherrill P. |
| 9 (RLIN) | 23469 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
No items available.