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Emotional labor in the 21st century: diverse perspectives on emotion regulation at work

Grandey, Alicia A...[et al].

Emotional labor in the 21st century: diverse perspectives on emotion regulation at work Grandey, Alicia A...[et al]. - London Routledge 2017 - xix, 323p.

ISBN: 9781138115910

Subjects--Index Terms: Employees -- Attitudes Nonverbal communication in the workplace Industrial and organisational Psychology Customer service Emotional labour Psychology, Industrial

Dewey Class. No.: 658.382 / GRA;1

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