Delivering satisfaction and service quality:a customer-based approach for libraries
Hernon, Peter
Delivering satisfaction and service quality:a customer-based approach for libraries - - New Delhi Indiana Publishing House 2009 - xiv, 181p
9788184082425
Reference Services (Libraries)- Management Consumer satisfaction
025.5
Delivering satisfaction and service quality:a customer-based approach for libraries - - New Delhi Indiana Publishing House 2009 - xiv, 181p
9788184082425
Reference Services (Libraries)- Management Consumer satisfaction
025.5