Delivering satisfaction and service quality:a customer-based approach for libraries (Record no. 48122)

MARC details
000 -LEADER
fixed length control field 00667nam a2200241 a 4500
001 - CONTROL NUMBER
control field adlib96000001
003 - CONTROL NUMBER IDENTIFIER
control field ViArRB
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20151026132417.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 960221s1955 dcuabcdjdbkoqu001 0deng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9788184082425
022 ## - INTERNATIONAL STANDARD SERIAL NUMBER
International Standard Serial Number
040 ## - CATALOGING SOURCE
Original cataloging agency Adlib
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 025.5
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Hernon, Peter
Relator term
245 ## - TITLE STATEMENT
Title Delivering satisfaction and service quality:a customer-based approach for libraries
250 ## - EDITION STATEMENT
Edition statement
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. New Delhi
Name of publisher, distributor, etc. Indiana Publishing House
Date of publication, distribution, etc. 2009
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 181p
Dimensions
500 ## - GENERAL NOTE
General note
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Reference Services (Libraries)- Management
-- Consumer satisfaction
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Whitman, John.R.
--
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Home library Current library Date acquired Total Checkouts Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
        University Library University Library 06/16/2010 1 025.5 HER 00061790 02/18/2012 01/01/1980 06/16/2010 Books

University Library
Cochin University of Science and Technology
Kochi-682 022, Kerala, India