Successful service operations management (Record no. 324305)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00640nam a22001817a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220519145239.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100330t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789812542441 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.403 4 |
| Item number | MET |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Metters, Richard |
| 9 (RLIN) | 17844 |
| 245 ## - TITLE STATEMENT | |
| Title | Successful service operations management |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Thomson |
| Date of publication, distribution, etc. | 2004 |
| Place of publication, distribution, etc. | Chennai |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xix,374p. |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Formulating strategy |
| -- | Implementing strategy: desiging the delivery system |
| -- | Managing capacity: matching supply and demand |
| -- | Operating the system: tools for managing services |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | King-Metters, Kathryn |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Pullman, Madeleine |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book Bank |
No items available.