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Successful service operations management

By:

Metters, Richard

Contributor(s):

Material type: Text

Text

TextPublication details: Thomson 2004 ChennaiDescription: xix,374pISBN:

9789812542441

Subject(s):

Formulating strategy Implementing strategy: desiging the delivery system Managing capacity: matching supply and demand Operating the system: tools for managing services

DDC classification:

658.403 4 MET

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University Library
Cochin University of Science and Technology
Kochi-682 022, Kerala, India