Harvard business review on customer relationship management. (Record no. 328327)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00654cam a22001934a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220519150544.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 010829s2001 maua b 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1578516994 (alk. paper) |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | HBR |
| 245 00 - TITLE STATEMENT | |
| Title | Harvard business review on customer relationship management. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Boston : |
| Name of publisher, distributor, etc. | Harvard Business School Press, |
| Date of publication, distribution, etc. | 2001. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | vii, 192 p. : |
| Other physical details | ill. ; |
| Dimensions | 21 cm. |
| 490 1# - SERIES STATEMENT | |
| Series statement | A Harvard business review paperback |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | CRM |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Customer relationship management |
| 710 2# - ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | Harvard Business School. |
| Subordinate unit | Press. |
| 9 (RLIN) | 23939 |
| 830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE | |
| Uniform title | Harvard business review paperback series. |
| 9 (RLIN) | 23938 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
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