Customer service on the Internet (Record no. 84855)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00627 a2200193 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090317t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9 780471 155065 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 004.738 5 STE |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Sterne, Jim. |
| 9 (RLIN) | 2912 |
| 245 ## - TITLE STATEMENT | |
| Title | Customer service on the Internet |
| Statement of responsibility, etc. | Jim Sterne |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | New York: |
| Name of publisher, distributor, etc. | John Wiley & sons, |
| Date of publication, distribution, etc. | 1996. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 326p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer service - Communication systems. |
| 9 (RLIN) | 2913 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Internet marketing. |
| 9 (RLIN) | 2914 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | World Wide Web (Information retrieval system) |
| 9 (RLIN) | 2915 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Internet (Computer network) |
| 9 (RLIN) | 2916 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Sterne, Jim. |
| 9 (RLIN) | 2917 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Department of Computer Application | Department of Computer Application | 03/17/2009 | 004.738 5 STE | CA000902 | 03/17/2009 | 03/17/2009 | Books |