When America Does it Right: Case Studies in Service Quality.
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TextPublication details: Georgia Industrial Engineering and Management 1988Edition: Description: xii, 599pISBN: - 658.818(078.7:73)
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University Library | 658.818(078.7:73) SPE (Browse shelf(Opens below)) | Available | G0004658 |
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| 658.818 PUR Consumer satisfaction and complaining behaviour | 658.818 TAV;1 After sales service systems and records | 658.818 WEI Superior customer value | 658.818(078.7:73) SPE When America Does it Right: Case Studies in Service Quality. | 658.818.2 KUM Profitable customer engagement | 658.818.2 SHE Customer relationship management: emerging concepts, tool and applictions | 658.818:336.71 GOL CRM in real time |
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